Deliveries and Returns
Shipping Policy
Shipping Policy — Zairo
At Zairo, we're committed to delivering your order quickly, securely and with complete transparency.
Delivery Areas
We currently deliver throughout the United Kingdom, with no regional restrictions.
Dispatch Time
Once payment has been confirmed, your order will be carefully prepared and dispatched within 1 working day.
Delivery Time
Our estimated delivery time is between 3–5 working days. Delivery times may vary slightly depending on your location and the courier service handling your parcel.
Free Delivery
We offer free delivery on orders over £15.
Order Tracking
Every order includes full tracking. Once your parcel has been dispatched, you'll receive a tracking number via email so you can follow its journey every step of the way.
Delivery Delays
While we always aim to deliver within the estimated timeframe, occasional delays may occur due to factors outside our control, such as courier disruptions, adverse weather conditions or periods of exceptionally high demand. Should this happen, we'll keep you informed and provide any support required.
Delivery Address
Please ensure your delivery details are entered accurately at checkout. Zairo cannot be held responsible for delays or returned parcels resulting from incorrect or incomplete address information. If an order is returned to us for this reason, additional shipping charges may apply for redelivery.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed, the parcel may be returned to our fulfilment centre.
Questions & Support
If you have any questions regarding your order or delivery, our Customer Care team will be delighted to assist you through Zairo's official support channels.
Return and exchange policy
Returns & Exchanges Policy — Zairo
At Zairo, customer satisfaction is at the heart of everything we do. We aim to make the returns and exchanges process as straightforward and transparent as possible.
Returns & Exchange Period
You may request a return or exchange within 7 calendar days of receiving your order.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must:
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Be unworn and unused;
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Be in its original condition;
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Be returned in its original packaging whenever possible;
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Include all accessories and items originally received.
Items Not Eligible for Return or Exchange
Unfortunately, we cannot accept returns or exchanges for products that show:
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Signs of wear or use;
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Damage caused after delivery;
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Misuse or improper care;
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Alterations or modifications;
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Any damage occurring after receipt of the item.
If a returned item does not meet the conditions above, the request may be declined and the item will be sent back to the customer.
Manufacturing Defects
If you believe your item has a manufacturing defect, please contact our Customer Care team as soon as possible. We may request photographs of the issue to assist with our assessment.
Refund Process
Once the returned item has been received and inspected, any approved refund will be processed using the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider or financial institution.
Return Shipping Costs
Where a return is approved due to a manufacturing defect or an error on our part, Zairo will cover the return shipping costs.
For all other approved returns or exchanges, return postage costs may be the responsibility of the customer.
Contact Us
If you would like to request a return or exchange, or if you have any questions regarding your order, our Customer Care team will be delighted to assist you through Zairo's official support channels.