Terms and Conditions
Customer service
Customer Service Terms & Conditions — Zairo
Welcome to Zairo. By using our services and customer support channels, you agree to the terms and conditions outlined below.
1. Customer Support
Our Customer Care team is available to assist with enquiries regarding orders, products, exchanges, returns, and any other services provided by Zairo.
2. Official Communication Channels
Customer support is provided exclusively through Zairo's official communication channels. We strongly encourage customers to verify the authenticity of any contact before sharing personal or order-related information.
3. Response Times
We aim to respond to all enquiries as promptly as possible. Response times may vary depending on enquiry volumes and the complexity of the request.
4. Customer Information
To ensure efficient and accurate support, customers may be required to provide up-to-date information, including their name, order number, email address, and any other details necessary to verify a purchase.
5. Respectful Conduct
Zairo is committed to maintaining a respectful and professional environment in all customer interactions. Offensive language, abusive behaviour, threats, harassment, or any form of disrespect towards our Customer Care team will not be tolerated.
6. Returns, Exchanges & Warranty Claims
Requests relating to returns, exchanges, or product-related concerns will be handled in accordance with our Returns & Exchanges Policy.
7. Limitation of Liability
Zairo shall not be held responsible for delays, interruptions, or service failures caused by third parties, including courier services, payment providers, internet service disruptions, or circumstances beyond our reasonable control.
8. Privacy & Data Security
Any information provided by customers will be used solely for customer support purposes, order processing, service improvement, and other legitimate business operations. We are committed to protecting customer privacy and handling personal data securely.
9. Amendments to These Terms
Zairo reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on our website.
10. Contact Us
If you have any questions regarding these Terms & Conditions or require assistance, please contact our Customer Care team through Zairo's official support channels.
Privacy and security
Privacy & Security Policy — Zairo
At Zairo, protecting your privacy and personal information is one of our highest priorities. This Privacy & Security Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect information provided by you during your interaction with our website, including:
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Full name;
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Email address;
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Telephone number;
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Delivery address;
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Payment information;
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Website usage and browsing data.
2. How We Use Your Information
The information we collect may be used for the following purposes:
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Processing and fulfilling orders;
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Providing updates regarding purchases and deliveries;
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Delivering customer support services;
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Improving your shopping and browsing experience;
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Sending promotional offers, product updates, and marketing communications where consent has been provided.
3. Data Security
Zairo implements appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
While no online platform can guarantee absolute security, we continuously work to maintain the highest standards of data protection.
4. Sharing of Information
We do not sell, rent, or trade customer information.
Information may only be shared with trusted third parties where necessary for:
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Payment processing;
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Delivery and logistics services;
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Compliance with legal or regulatory obligations.
All third-party providers are expected to handle customer information securely and responsibly.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to:
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Improve website functionality;
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Personalise content and user experience;
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Analyse website performance and traffic;
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Support marketing and advertising activities.
You may manage or disable cookies through your browser settings at any time.
6. Your Rights
You may have the right to:
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Request access to your personal information;
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Correct inaccurate or incomplete data;
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Request deletion of personal information where applicable;
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Withdraw consent for marketing communications;
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Request information regarding how your data is processed.
To exercise any of these rights, please contact our Customer Care team.
7. External Links
Our website may contain links to third-party websites. Zairo is not responsible for the privacy practices, content, or security of external websites and encourages customers to review their respective privacy policies.
8. Updates to This Policy
We may update this Privacy & Security Policy from time to time to reflect changes in our business practices, legal requirements, or service improvements.
Any updates will take effect immediately upon publication on our website.
Contact Us
If you have any questions regarding this Privacy & Security Policy or how your personal information is handled, please contact Zairo through our official customer support channels.
Wholesale Inquiries
Wholesale Enquiries — Zairo
Zairo also offers wholesale opportunities for retailers, resellers, boutiques, and commercial partners looking to stock our products.
Minimum Order Requirements
Wholesale orders may be subject to minimum order quantities, depending on product availability and current stock levels.
Requesting a Quote
For a personalised wholesale quotation, please contact our Commercial Team through our official channels and provide the following information:
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Products of interest;
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Desired quantities;
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Delivery location;
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Contact details;
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Any additional requirements relevant to your enquiry.
Production & Delivery Times
Lead times for wholesale orders may vary depending on order volume, product availability, and fulfilment requirements.
Estimated production and delivery schedules will be confirmed during the quotation process.
Payment Terms
Wholesale pricing and payment terms will be discussed and agreed upon during commercial negotiations.
Shipping & Delivery
Shipping costs and delivery timeframes will be calculated based on the size of the order and the destination address.
Returns & Exchanges
Wholesale purchases may be subject to specific returns and exchange conditions, which will be communicated prior to order confirmation.
Dedicated Commercial Support
Our Commercial Team is available to answer questions, provide product information, and offer full support throughout the wholesale purchasing process.
To discuss partnership opportunities or request a quotation, please contact Zairo through our official business channels.
Payment Methods
